Privacy Policy

Last updated: May 21, 2025

This Privacy Policy describes how Ragni ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website and use our platform.

By using Ragni, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information You Provide

When you sign up or use our services, we may collect personal information such as:

• Your name
• Email address
• Company name
• Billing information
• User account details
• Communication preferences

Information We Collect Automatically

We also collect certain information automatically when you use our platform:

• IP address
• Browser type and version
• Device information
• Log data including usage patterns and errors
• Cookies and tracking technologies (see our Cookie Policy)

Third-Party Data

When you connect third-party services (like Google Analytics or Slack), we may receive additional data as permitted by those services.

2. How We Use Your Information

We use your data to:

• Provide, maintain, and improve Ragni services
• Manage your account and provide customer support
• Communicate important updates and marketing materials (with your consent)
• Monitor and analyze usage to enhance the platform
• Ensure security and prevent fraud
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal data. We may share information with:

• Service Providers: Trusted third parties who help us operate the platform (e.g., hosting, payment processors).
• Legal Requirements: If required by law or to protect rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

All third parties are contractually obligated to protect your data and use it only for permitted purposes.

4. Data Security

We implement industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only as long as necessary to provide services and fulfill legal obligations:

• User account information is retained until you delete your account.
• Billing and transaction data is retained for at least 7 years for tax and accounting purposes.
• Usage data may be anonymized and retained for analytical purposes indefinitely.

6. Your Rights and Choices

Depending on your location, you may have rights including:

• Accessing your personal data
• Correcting or updating your information
• Requesting deletion of your data
• Objecting to or restricting processing
• Data portability

To exercise these rights, please contact us at support@ragni.app.

7. International Data Transfers

Your data may be processed and stored in countries outside your own, including the United States. We ensure that adequate safeguards are in place to protect your data in accordance with applicable laws.

8. Children’s Privacy

Ragni is not intended for children under 16. We do not knowingly collect personal data from children under this age.

9. Changes to This Privacy Policy

We may update this policy occasionally. When we do, we will update the "Last updated" date at the top. Continued use of our platform after changes means you accept the new policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

📧 support@ragni.app

For more information about our use of cookies, please see our Cookie Policy.